Customer Support

Caring For Your Sak

Your Silky Sak is made of luxurious velvet and lined with fine silk charmeuse. These fabrics require delicate care. In order to care for these beautiful fabrics ensure that you DO NOT MACHINE but HAND WASH your Silky Sak. When washing your sak use a delicate detergent or soap in cold water. Then allow it to air dry. Never lay your Silky Sak out to dry in the sun. If you get a stain on your Silky Sak treat it IMMEDIATELY.  Be warned that stains may not come out so make sure you treat your Silky Sak with tender love and care. 

Shipping & Delivery

We offer standard USPS shipping on all U.S. orders Monday thru Friday, excluding major holidays. Please allow 3 business days for processing and up to 10 business days for delievery. All orders placed on Saturday,Sunday, and after normal business hours or Holidays will be processed on the next business day. Most orders are processed within 24-48 hours after reciept. Longer delays may apply depending on volume and time of year. Upon checkout you will recieve a confirmation email and a follow up email with tracking information.


We ship via USPS (United States Postal Service) with delievery or signature confirmation. We offer standard shipping to the USA (5-7 business days) , Signature Confirmation which is standard shipping with signature required upon delievery and Express shipping  (1-2 business days). International orders may take up to 15 business days or longer to arrive. You may track your order by visiting USPS.com.

 

The US Postal Service does not guarantee the delivery date and time of your package of Standard/First Class mail. Guarantees are only available thru Express Mail. First-Class can take 3-7 days longer than normal to deliver during the Holidays (especially during the month of December). Silky Saks LLC is not responsible or liable for any US Postal Service errors during transit, including damage and loss of package, and for any "reasonable" delay beyond our advertised delivery time frames. Delivery times are estimated. Silky Saks LLC will not be responsible or liable for any orders delayed or not received due to customer(s) typing wrong or incorrect information while placing order. Silky Saks LLC is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen please contact USPS (1-800-ASK-USPS). By completing a purchase with Silky Saks LLC you are agreeing to our shipping and delivery policy. 

Tracking Your Order

An order confirmation should appear as the final step in your order process. In addition you will receive an email with the order number of your purchase. Once your order has been shipped you will recetve an email to confirm shipment and tracking information.

 

Easy Returns

We want you to be totally satisfied with your order, however we understand if a product doesn't work out and want to make the return process easy and as painless as possible. Any order can be canceled as long as it has not already been processed or/and shipped. If you wish to return or exchange a product, please do so within 14 days from the ship date for a refund on the purchase price, minus shipping, handling, and other charges. Refunds will be credited to the original account or credit/debit card used for payment. Naturally we cannot accept returns on stained, overly used, or damaged products not due to the shipping process. You will be responsible for shipping costs associated with returning your item. All returns should have the product and a copy of the original shipping invoice enclosed and mailed to:

Silky Saks LLC

Attention Return

P.O. Box 189458

Sacramento, CA 95818

USA

Privacy Policy

This website is owned and operated by Silky Saks LLC for the sole purpose of doing business.  We only use customer(s) information to process their orders and newsletter subscription(s). By using our site, you consent to our website privacy policy and terms of use. Before shopping please read visit our Terms and Conditions page establishing the use, disclaimers, and limitations of liability governing the use of our website by visiting our Terms of Use page. We respect and make efforts to protect the privacy of all users of our site. If there are any questions regarding this privacy policy you may contact us using the information below. 


Legal Department

Silky Saks LLC

Attention Return

P.O. Box 189458

Sacramento, CA 95818

US

info@silkysaks.com

100% Secure Ordering

Here at Silky Saks LLC (‘Silky Saks’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by Shopify. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:
• The personal data we collect
• How we collect your data
• How we use your data
• Marketing preferences, adverts and cookies
• Links to other websites and third parties
• How we share your data
• Your rights
• Changes to this privacy notice
• How to contact us

 

OUR COMMITMENT TO YOU

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. 
We will only collect and use your personal data for the following purposes, to:
• fulfil your order(s)
• keep you up to date with the latest offers and trends
• give you a better shopping experience
• help us to make our marketing more relevant to you and your interests
• improve our services
• meet our legal responsibilities

HOW WE KEEP YOUR DATA SAFE AND SECURE

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. 
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. 

THE PERSONAL DATA WE COLLECT

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.
The following groups of personal data are collected:
Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
Financial Data includes information such as: payment card details and bank account.
Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. 

HOW WE COLLECT YOUR DATA

We may collect personal data about you in the following ways:

Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:
- Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
- Enter a competition;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
- When you log in to our website via social media.

Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details. 

Third parties – we may receive personal data about you from various third parties, including:
- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
- Technical Data from affiliate networks through whom you have accessed our website;
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.


HOW WE USE YOUR DATA

The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. 
We will only collect personal data from you when:
- we have your consent to do so, or
- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or 
- the processing is in our legitimate interests and not overridden by your rights, or
- we have a legal obligation to collect or disclose personal data from you.

USES MADE OF YOUR PERSONAL DATA

Your personal data is used by Silky Saks to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To create an account and register you as a new customer (either directly or via social media). • Identity
• Contact
• Performance of a contract with you
To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and assist fraud prevention and detection. • Identity
• Contact
• Financial
• Transaction
• Performance of a contract with you
• Necessary for our legitimate interests (e.g. to recover debts due to us)
To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. • Identity
• Contact
• Profile
• Marketing and Communications
• Performance of a contract with you 
• Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services)
To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. • Identity
• Contact
• Profile
• Usage
• Marketing and Communications
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business)
• Where you have decided to enter into a competition or event, for the performance of a contract with you
To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. • Identity
• Contact
• Profile
• Technical
• Transaction
• Marketing and Communications
• Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud)
• Necessary to comply with a legal obligation
To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. • Identity
• Contact
• Profile
• Usage
• Marketing and Communications
• Technical
• Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and for market research, statistical and survey purposes. • Technical
• Usage
• Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. • Identity
• Contact
• Technical
• Usage
• Profile
• Marketing and Communications
• Necessary for our legitimate interests (to develop our products and services and grow our business) or 
• Consent. See further details in the section ‘Marketing preferences, adverts and cookies’
To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets • Identity
• Contact
• Usage
• Necessary for our legitimate interests (to improve the shopping experience of our customers)


We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how Silky Saks use any of your personal data, please contact info@silkysaks.com

HOW LONG WE KEEP YOUR DATA FOR

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request. 

MARKETING PREFERENCE, ADVERTS & COOKIES

Marketing - your preferences
We may send you marketing communications and promotional offers:
• if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
• by email if you have signed up for email newsletters;
• if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you. 
We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. 
From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. 
In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
• you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or 

We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Please be aware that opting out on one of our Services, does not opt you out from any of our other Services unless that option is specifically provided. Please note that despite unsubscribing from such communications, Silky Saks may still contact you in relation to your order(s), purchase(s) or any issues relating any business you conduct with Silky Saks.

COOKIES

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests. 
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. 
For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our ‘Cookie Policy’. 

ONLINE ADS

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Silky Saks banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

OUR USE OF ANALYSIS & TARGETING TOOLS

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Adroll, Rakuten Marketing, Dash Hudson, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their Ad Settings. As an added privacy measure, you can also use the Google Analytics opt-out browser add on.
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly. 
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

LINKS TO OTHER WEBSITES & THIRD PARTIES

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites. 

HOW WE SHARE YOUR DATA

We may disclose and share your personal data with the parties set out below:
• where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
• to other companies within the Shopify Group which carry out order fullfilment and provide HR, financial, IT, facilities, customer service, legal, travel and health and safety support functions.
• to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
- third party service providers that we engage to provide IT systems and software, and to host our website; 
- third-party payment processing services (including Square, Paypal, and in certain regions) to process your payment to us. Silky Saks does not store your payment information, your payment details are provided to the payment provide you have selected, who are compliant with necessary regulations. 
- third party service providers that we engage to deliver goods you have ordered;
- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
- analytics and search engine providers that assist us in the improvement and optimisation of our website;
- affiliate networks through whom you have accessed our website;
• to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
• to protect our customers and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
• to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

 

CHANGES TO THE PRIVACY NOTICE

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

HOW TO CONTACT US

We welcome feedback and are happy to answer any questions you may have about your data. 
Please send any questions, comments or requests for more information to info@silkysaks.com

This privacy notice was last updated on 25th May 2018.

Copyright © 2018 Silky Saks, LLC All trademarks registered. All rights reserved. 

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